Reference

How pahlawan4d Handles Your Personal Data

At pahlawan4d, your personal data is collected only for the purposes we name here — account creation, payment processing via DANA, OVO, GoPay or QRIS, and fraud prevention.

No third-party data salesDANA, OVO, GoPay & QRIS payment data protectedData requests answered within 3 working daysAccount-level encryption at restIndonesia-region data handling
pahlawan4d How pahlawan4d Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat — 24 Hours

Our live chat team is available around the clock — 24 hours, 7 days a week. Send your data access or deletion request directly through the chat widget and receive a case reference number immediately for tracking.

Email Privacy Channel

For written data requests, email our dedicated privacy address listed in the footer. We acknowledge every message within 24 hours and resolve most data enquiries within 3 working days of identity verification.

Account Settings — Data Panel

Log into your pahlawan4d account, navigate to Settings, then select the Data & Privacy tab. From there you can download a copy of your stored profile data or submit a correction request without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Every measure below is operational — applied to your account the moment you open it.

End-to-End Payment Encryption

Every transaction processed through DANA, OVO, GoPay and QRIS passes through TLS-encrypted channels. Raw card or wallet credentials are never stored on our servers after a session closes.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. No advertising cookies are placed without your explicit consent, which you manage via the cookie banner on first visit.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, transaction records are held for the legally required period where local law requires it, then deleted from our live systems on a rolling 90-day schedule.

Account Security Verification

Two-step verification is available under Security Settings. We prompt you to enable it during your first withdrawal request, adding a layer of identity check before any funds are released to your DANA or OVO wallet.

Third-Party Data Sharing Limits

We share data with payment processors such as QRIS and GoPay strictly for transaction completion. We do not share your profile data with advertisers, data brokers or affiliate networks without your prior written consent.

Data Correction & Deletion Rights

You hold the right to correct inaccurate data and request deletion of non-essential records. Submit requests through the Data & Privacy tab in Settings or via our 24-hour live chat, where eligibility depends on local law.

Common Questions About Your Privacy at pahlawan4d

The questions below reflect what you are most likely to ask after reading this policy. If your question is not here, our live chat team is available 24 hours a day to walk through any specific data concern you have about your account.

We collect your name, email address, phone number and the payment method you register — DANA, OVO, GoPay or QRIS. Device identifiers and login timestamps are also recorded for account security and fraud prevention purposes.

We share data only with payment processors needed to complete your transactions. We do not sell, rent or trade your personal profile to advertisers, data brokers or any other commercial third party under any circumstances.

Log into your account and visit Settings, then the Data & Privacy tab, to download your stored profile data directly. Alternatively, contact our live chat team 24 hours a day and a case reference will be issued within minutes.

Transaction records are retained for the period required where local law permits and mandates it. All non-essential profile data is removed from live systems on a 90-day rolling deletion schedule after account closure is confirmed.

Raw wallet credentials are never stored after your session closes. Transactions are handled through encrypted channels; only anonymised transaction reference numbers remain in our records for dispute resolution and verification.

We use session cookies for login continuity and performance analytics cookies. Advertising cookies require your explicit consent. You can adjust your cookie preferences at any time via the cookie settings banner or your browser controls.

Contact our dedicated privacy email address listed in the site footer, or use the 24-hour live chat for urgent concerns. We acknowledge every privacy complaint within 24 hours and resolve most cases within 3 working days.